Learning Platform: Udemy Course: Active listening skills with empathy and emotional intelligence. Give and take feedback at work and personal life

certificate

This course focuses on transforming everyday listening into a powerful skill for building stronger relationships, handling feedback, and improving professional and personal outcomes.

Covered concepts

🎯 Active Listening Fundamentals

  • Learn to listen with full attention, understanding, and intention.
  • Go beyond passive listening—engage creatively and empathetically in conversations.

💬 Mastering Difficult Conversations

  • Use the Situation-Behavior-Impact (SBI) model to give and receive feedback effectively.
  • Stay calm, manage emotions, and steer tough conversations toward positive outcomes.

🧠 Emotional Intelligence in Listening

  • Read body language, tone, and emotional cues.
  • Use empathy and self-awareness to build trust and connection.

🧏 Empathetic & Reflective Listening

  • Suspend judgment and biases to understand others deeply.
  • Reflect on what people feel—not just what they say.

💼 Practical Workplace Applications

  • Handle critical feedback, resolve conflicts, and connect better with teams and clients.
  • Especially useful for leaders, managers, and those in collaborative roles.