Active Listening With Empathy: Soft Skills To Take Feedback

Active listening skills with empathy and emotional intelligence. Give and take feedback at work and personal life

🏛️ Udemy
📚 Active listening skills with empathy and emotional intelligence. Give and take feedback at work and personal life
📜 Certificate • April 2025
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certificate

Covered concepts

This course focuses on transforming everyday listening into a powerful skill for building stronger relationships, handling feedback, and improving professional and personal outcomes. It was for me an addition to my previous knowledge acquired as Technical Leader. Related to The Little Guide to Empathetic Technical Leadership.

🎯 Active Listening Fundamentals

  • Learn to listen with full attention, understanding, and intention.
  • Go beyond passive listening. Engage creatively and empathetically in conversations.

💬 Mastering Difficult Conversations

  • Use the Situation-Behavior-Impact (SBI) model to give and receive feedback effectively.
  • Stay calm, manage emotions, and steer tough conversations toward positive outcomes.

🧠 Emotional Intelligence in Listening

  • Read body language, tone, and emotional cues.
  • Use empathy and self-awareness to build trust and connection.

🧏 Empathetic & Reflective Listening

  • Suspend judgment and biases to understand others deeply.
  • Reflect on what people feel—not just what they say.

💼 Practical Workplace Applications

  • Handle critical feedback, resolve conflicts, and connect better with teams and clients.
  • Especially useful for leaders, managers, and those in collaborative roles.