Active Listening With Empathy: Soft Skills To Take Feedback
🎓 Certification • April 2025
🏛️ Udemy
📚 Active Listening With Empathy: Soft Skills To Take Feedback
📜 Certificate
📍 Online Course
This course on Active Listening explores the foundations of empathetic and emotionally intelligent communication. It provides practical tools for improving professional and personal interactions, with a focus on feedback, trust-building, and conflict resolution.
For me, it was a complement to The Little Guide to Empathetic Technical Leadership book.
Topics and Competencies
- Practicing active and empathetic listening
- Applying emotional intelligence in conversations
- Giving and receiving feedback using the SBI model
- Managing difficult conversations with calm and clarity
- Recognizing emotional cues and responding with empathy
- Strengthening relationships through reflective listening